I felt uneasy so i called 4 times in the weeks ahead to confirm and each time they had to rebook me as they could not find me even with my reservation number. They seemed to be at a loss as how to do this, I requested but never received any type of email or written confirmation, but did get a reservation number that I just wrote down. Wife had to drive back 1 hour to retrieve her id I was NOT happy and let them know it! Anyway, the rooms and hotel towers are nice/comfortable, no doubt, but I agree with other reviewers that they are very overpriced/expensive and that customer service needs serious improvement considering the cost and the likely hood you will gamble alot in the casino.Ok, first we had gone to the casino before the hotel was opened, had a good time, slots were paying so we decided to spend labor day weekend there, so I made the reservation over the phone in early august. Spoke to management they said it was policy and offered no apology for the inconvenience. I agree with other reviewers the front desk and hotel customer service needs improvement they need to understand that the customer comes first and that they are spending alot of money to stay/gamble there! Had very frustrating check-in issue wife forgot her driver's license and even though I identified her and myself, they would not accept it or any other form of ID (reservation was for me but in her name).

Compared to original tower, new tower's rooms are slightly better but fairly equal in my opinion (have stayed in both). Nicely done bath with tiled shower and rainfall shower head. I had great view of the new pool area (see pics) which will be great come next summer! Room amenities include flat screen TV, desk with IP/USB connections, lounge chair, good size mini fridge, microwave, safe, hair dryer, iron&board, clock radio. Very comfortable, quiet room with contemporary styled furniture.

Winstar casino oklahoma tripadvisor